Frequently Asked Questions
Everything you need to know about Pepteeva Health.
Is Pepteeva Health a telehealth service?
Yes. Pepteeva Health connects you with licensed healthcare providers who conduct consultations virtually. Medical services are provided by licensed practitioners in your state.
How long does it take to get started?
The survey and intake forms take about 5 minutes to complete. You can choose a sync (video) visit with a licensed provider, which lasts 15-20 minutes, or you can choose an async visit where a licensed provider reviews your medical intake forms as well as your peptide or hormone selections and will approve or decline your prescription within 24 hours.
How do I receive my prescription?
Your prescription will be written by a licensed provider from your state and he or she will send it to the pharmacy. The pharmacy will prepare the prescription and send the prescription, instructions, and all supplies right to your door in a few days.
Do the prescriptions need refrigeration?
Yes, most will require refrigeration. Be sure to read all instructions carefully.
Does insurance cover any offered services?
No, our services are offered on a direct-pay basis. However, you can use your HSA if you prefer.
Can I cancel at any time?
Yes, you can cancel anytime inside your patient portal.
What states do you serve?
We have licensed providers in all 50 states. Our brick and mortar clinic is in Cincinnati.
Is lab testing required?
Lab testing is required for hormone replacement therapy, but it is an optional assessment tool for all of our services.
Still have questions?
Choose a support path and we will help you find the right next step.